tag:aureasoftware3.statuspage.io,2005:/historyAurea Software Status - Incident History2024-03-23T04:00:56ZAurea Softwaretag:aureasoftware3.statuspage.io,2005:Incident/202714672024-03-23T04:00:56Z2024-03-23T04:00:56ZAlertFind Maintenance - CENTRAL-168211<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind from Sat, 23 Mar 2024 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-168211">CENTRAL-168211</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/201008242024-02-29T06:06:17Z2024-02-29T06:06:17ZArchive creation errors<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>05:59</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a potential solution for the issue related to creation of Discovery Archives. Our Infrastructure team restarted few more container instances in the backend, and we can no longer reproduce the issue identified. We are also implementing additional measures in our monitoring systems to prevent this issue from happening again.<br /><br />We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Investigating</strong> - We have identified a current issue affecting the creation of Discovery Archives. Our team has identified an unknown error that is causing the archive creation process to fail.<br /><br />Our technical team is actively working to understand and resolve this issue. To ensure a thorough investigation, we have escalated the matter to our infrastructure and engineering teams.<br /><br />We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.</p>tag:aureasoftware3.statuspage.io,2005:Incident/200345482024-02-27T04:00:56Z2024-02-27T04:00:56ZLHQ and EMS Maintenance - CENTRAL-168110<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>02:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on LHQ and EMS from Tue, 27 Feb 2024 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-168110">CENTRAL-168110</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/199432322024-02-13T02:41:12Z2024-02-13T02:41:12ZAlertFind and EMS Maintenance - CENTRAL-168067<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>02:41</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:29</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind and EMS from Tue, 13 Feb 2024 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-168067">CENTRAL-168067</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/198808802024-02-06T04:00:27Z2024-02-06T04:00:27ZLHQ and LLM Maintenance - CENTRAL-168015<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on LHQ and LLM from Tue, 06 Feb 2024 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-168015">CENTRAL-168015</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/197131092024-01-20T10:00:31Z2024-01-20T10:00:31ZAlertFind and EMS Maintenance - CENTRAL-167904<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind and EMS from Sat, 20 Jan 2024 08:00 to 10:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167904">CENTRAL-167904</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/193268362023-12-09T03:59:10Z2023-12-09T03:59:10ZLHQ Maintenance - CENTRAL-167823<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>03:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>05:08</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on LHQ from Sat, 09 Dec 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167823">CENTRAL-167823</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/193145322023-12-05T02:01:29Z2023-12-05T02:01:29ZAlertFind and EMS Maintenance - CENTRAL-167822<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind and EMS from Tue, 05 Dec 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167822">CENTRAL-167822</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/191664042023-11-26T04:00:13Z2023-11-26T04:00:13ZFirstRain Maintenance - CENTRAL-167780<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on FirstRain from Sun, 26 Nov 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167780">CENTRAL-167780</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/191665102023-11-21T03:35:15Z2023-11-21T03:35:15ZAurea DCM Maintenance - CENTRAL-167781<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>03:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>02:50</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on Aurea DCM from Tue, 21 Nov 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167781">CENTRAL-167781</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/189495132023-10-31T04:00:25Z2023-10-31T04:00:25ZFirstRain Maintenance - CENTRAL-167695<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:16</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on FirstRain from Tue, 31 Oct 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167695">CENTRAL-167695</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/186676242023-10-03T04:00:33Z2023-10-03T04:00:33ZAurea DCM, LHQ and EMS Maintenance - CENTRAL-167344<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on Aurea DCM, LHQ and EMS from Tue, 03 Oct 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167344">CENTRAL-167344</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/186439182023-09-29T17:30:25Z2023-09-29T17:30:25ZEMS Maintenance - CENTRAL-167336<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on EMS from Fri, 29 Sep 2023 16:30 to 17:30 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167336">CENTRAL-167336</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/185361272023-09-19T05:00:56Z2023-09-19T05:00:56ZAlertFind and EMS Maintenance - CENTRAL-167290<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind and EMS from Tue, 19 Sep 2023 03:00 to 05:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167290">CENTRAL-167290</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/181691922023-08-19T04:00:35Z2023-08-19T04:00:36ZAlertFind and EMS Maintenance - CENTRAL-167174<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>03:57</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind and EMS from Sat, 19 Aug 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167174">CENTRAL-167174</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/181472262023-08-15T04:01:43Z2023-08-15T04:01:43ZAlertFind and EMS Maintenance - CENTRAL-167155<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>23:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on AlertFind and EMS from Tue, 15 Aug 2023 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167155">CENTRAL-167155</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/180812642023-08-08T05:01:32Z2023-08-08T05:01:32ZLHQ Maintenance - CENTRAL-167114<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>03:42</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on LHQ from Tue, 08 Aug 2023 04:00 to 05:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-167114">CENTRAL-167114</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/179659122023-07-29T05:00:15Z2023-07-29T05:00:15ZDatabase Enhancements<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Scheduled</strong> - We will be implementing some enhancements during the period 0200-0500 UTC on Saturday 29th July, 2023. Between these times, LyrisHQ may have reduced performance or may not have full functionality. Should you experience issues during any other period, please raise a ticket on the normal way.</p>tag:aureasoftware3.statuspage.io,2005:Incident/171494782023-06-14T10:13:18Z2023-06-14T10:13:18ZAMS - EMS - Unable to Download Archived Emails (Error "The content for this message was unable to be retrieved from the data center. This message is currently unavailable.")<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Resolved</strong> - The restore process is still in progress, and we have received confirmation from several customers that the items that were restored thus far have effectively become available. Please expect further updates on each of the existing created support tickets as soon as the restore is completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Update</strong> - We have triggered a full restore of customer's access to "Download Archived Emails" in AMS EMS. The restore being in progress, some files might be already accessible while some others are not. We will update you as soon as all files are available.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>02:18</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue affecting some customers when trying to Download Archived Emails in AMS EMS. Our team is working on it and we will update as soon as the access is back to normal.</p>tag:aureasoftware3.statuspage.io,2005:Incident/168096852023-04-13T05:56:35Z2023-04-13T05:56:35ZAMS - EMS - Unable to connect to EMS and archiving is failing<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>05:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Monitoring</strong> - Our infrastructure team has applied a fix, all the AMS EMS endpoints are now accessible, and archiving functionality should be restored.<br /><br />Please note that it may take a few hours to get all the emails to the server as they are waiting in queue to be processed. In case you are facing further issues with email archiving, please report it to the support team so this can be further investigated.<br /><br />We sincerely apologize for the inconvenience.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Identified</strong> - The root cause of the issue which is affecting the connection to EMS and the archiving functionality has been identified. Our team is working on a fix.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue affecting some customers when trying to connect to AMS EMS. Our team is working on it and we will update as soon as the access is back to normal.</p>tag:aureasoftware3.statuspage.io,2005:Incident/156256772022-12-24T11:00:01Z2022-12-24T11:00:01ZFirstRain Maintenance - CENTRAL-163211<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>04:11</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on FirstRain from Sat, 24 Dec 2022 09:30 to 11:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-163211">CENTRAL-163211</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/144881402022-12-10T05:00:30Z2022-12-10T05:00:30ZAurea CRM, Aurea DCM and EDI Maintenance - CENTRAL-162866<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on Aurea CRM, Aurea DCM and EDI from Sat, 10 Dec 2022 03:00 to 05:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-162866">CENTRAL-162866</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/144025052022-12-08T15:36:12Z2022-12-08T15:36:12ZFirstRain - Content update issue<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:36</var> UTC</small><br><strong>Resolved</strong> - Our team has remedied the trouble impacting channel content updates. Stream content is once again updating as expected.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:49</var> UTC</small><br><strong>Investigating</strong> - FirstRain customers are facing an issue affecting channels' content updates. Our team is working on resolving the issue.</p>tag:aureasoftware3.statuspage.io,2005:Incident/126074132022-10-25T04:30:31Z2022-10-25T04:30:31ZEMS Maintenance - CENTRAL-161980<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>03:57</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on EMS from Tue, 25 Oct 2022 04:00 to 04:30 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-161980">CENTRAL-161980</a></p>tag:aureasoftware3.statuspage.io,2005:Incident/121885352022-10-25T04:00:15Z2022-10-25T04:00:15ZEMS Maintenance - CENTRAL-161467<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on EMS from Tue, 25 Oct 2022 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-161467">CENTRAL-161467</a></p>